Richard Harpin

Richard Harpin is the founder of HomeServe, the global home emergency business serving 8.5 million customers across three continents. With roots in P&G and Deloitte, Richard went on to build one of the UK’s most valuable service companies, later selling it for £4.1B. He’s also the author of How to Make a Billion in Nine Steps and founder of Growth Partner, backing high-growth consumer brands. In this conversation, he shares the foundational mindset shifts, systems, and structures required to scale boldly and sustainably.

In this episode, you’ll learn:

• The 9-step blueprint behind a £4.1B business
• Why “simple, not easy” is the heart of successful scaling
• How to build a repeatable sales engine at any size
• The critical role of culture, systems and discipline at scale
• How to stay focused on customer value without losing control